Enhancing Teleoperated Robot Customer Service through Speech Monitoring and Filtering
Koki Yamada,Jani Even,Takayuki Kanda,Koki Yamada,Jani Even,Takayuki Kanda
In this paper, we propose a system that supports operators who provide services to customers using teleoperated robots. We observed that unprofessional or lazy operators of teleoperated robots are a risk for businesses as they are likely to speak in ways that are inappropriate for customer services. The proposed system lets competent operators talk freely to customers and thus provide high quality...
