The effect of rejection strategy on trust and shopping choices in robot-assisted shopping *
Matthias Rehm,Antonia L. Krummheuer,Carlos G. Cubero,Matthias Rehm,Antonia L. Krummheuer,Carlos G. Cubero
In this paper, we investigate how a customer-facing service robot can support decision making in shopping interactions. In this role, a robot needs sometimes to reject a customer’s choice. Thus, we investigate different rejection strategies with the goal of changing customer behavior. The implemented strategies have been developed based on an ethnographic study on assisted shopping and tested in a...
