Home Documentation API Reference Home Documentation API Reference Newo.ai Digital Employees All Documentation Reference How to Use This Documentation How to Use This Documentation Newo.ai Digital Employees Newo.ai Digital Employees What Is a Digital Employee? What Is a Digital Employee? Newo.ai Digital Employee vs. a Regular Intelligent Agent: What’s the Difference? Newo.ai Digital Employee vs. a Regular Intelligent Agent: What’s the Difference? Newo.ai Digital Employee vs. RPA/bot: What’s the Difference? Newo.ai Digital Employee vs. RPA/bot: What’s the Difference? Newo.ai Agent Use Cases Newo.ai Agent Use Cases Industry Applications and Business Size Scope Industry Applications and Business Size Scope Why Are Foundational Models Insufficient to Create Digital Employees? Why Are Foundational Models Insufficient to Create Digital Employees? Limitations of Unorchestrated LLMs Limitations of Unorchestrated LLMs Newo.ai Platform Differentiation Newo.ai Platform Differentiation Newo.ai Platform Key Advantages Newo.ai Platform Key Advantages What Is the Difference Between Omni-… and Multi-…? What Is the Difference Between Omni-… and Multi-…? Why Does Newo.ai Emphasize “Presence in the Physical World”? Why Does Newo.ai Emphasize “Presence in the Physical World”? Where to From Here? Where to From Here? OpenAI API Keys OpenAI API Keys Google Gemini API Keys Google Gemini API Keys Groq API Keys Groq API Keys Intelligent Framework Intelligent Framework Application vs Intelligent Agents Application vs Intelligent Agents Skills Skills Skill Script Skill Script Flow Flow Actions Actions Retrieval Augmented Generation (RAG) Retrieval Augmented Generation (RAG) Active Knowledge Base (AKB) Active Knowledge Base (AKB) Other Terminology Other Terminology Naming Conventions Naming Conventions “Hello World” “Hello World” Memory-based Conversation Memory-based Conversation Embedded Context Embedded Context Embedded Instructions Embedded Instructions Receive Telephone Calls (Vapi) Receive Telephone Calls (Vapi) Make Telephone Calls (Vapi) Make Telephone Calls (Vapi) Retrieve Context from AKB Retrieve Context from AKB Retrieve Instructions (RAI) from AKB Retrieve Instructions (RAI) from AKB Super Agent Framework Super Agent Framework A Reiteration of Past Terminology A Reiteration of Past Terminology A Reiteration of the Newo Script Language A Reiteration of the Newo Script Language Introduction to Workflow Stages Introduction to Workflow Stages 1-Click Agent Creator 1-Click Agent Creator Newo Chat Publishing Process Newo Chat Publishing Process Client Session Logs Client Session Logs Account Setup Account Setup Google Sheet Setup Google Sheet Setup Testing Inbound Call Logs Testing Inbound Call Logs Outbound Caller Outbound Caller Outbound Google Sheet Setup Outbound Google Sheet Setup Start Calling Start Calling Buying a Twilio Number Buying a Twilio Number Debugging Debugging Integrating Agent Creator on Your Website Integrating Agent Creator on Your Website Google Places Picker Widget Google Places Picker Widget Website Parsing Website Parsing Agent Creator App API Agent Creator App API Portal API Portal API Phone Call Modifications Phone Call Modifications Language Language Waiting Response Timers Waiting Response Timers Twilio SMS Notifications Twilio SMS Notifications Vapi Integration Vapi Integration Vapi Integration (Processing Events) Vapi Integration (Processing Events) Telegram Integration Telegram Integration Talking Head (Web Chat) Integration Talking Head (Web Chat) Integration Newo Chat Integration Newo Chat Integration Google Calendar Integration Google Calendar Integration Actor Actor GetLatestMessageActor GetLatestMessageActor CreateActor CreateActor GetActor GetActor GetActors GetActors Agent Agent SetAgent SetAgent GetAgent GetAgent UpdateAgent UpdateAgent AKB AKB SetAkb SetAkb SearchFuzzyAkb SearchFuzzyAkb SearchSemanticAkb SearchSemanticAkb UpdateAkb UpdateAkb DeleteAkb DeleteAkb SetManualAkb SetManualAkb Date/Time Date/Time GetDateInterval GetDateInterval GetDatetime GetDatetime JSON JSON AppendItemsArrayJSON AppendItemsArrayJSON GetItemsArrayByIndexesJSON GetItemsArrayByIndexesJSON ReplaceItemsArrayByIndexesJSON ReplaceItemsArrayByIndexesJSON DeleteItemsArrayByIndexesJSON DeleteItemsArrayByIndexesJSON GetItemsArrayByPathJSON GetItemsArrayByPathJSON ReplaceItemsArrayByPathJSON ReplaceItemsArrayByPathJSON DeleteItemsArrayByPathJSON DeleteItemsArrayByPathJSON GetIndexesOfItemsArrayJSON GetIndexesOfItemsArrayJSON GetValueJSON GetValueJSON UpdateValueJSON UpdateValueJSON Persona Persona GetPersona GetPersona CreatePersona CreatePersona State State GetState GetState SetState SetState User User GetUser GetUser UpdateUser UpdateUser Message Message SendMessage SendMessage CreateMessageAct CreateMessageAct Boolean Boolean IsEmpty IsEmpty IsSimilar IsSimilar IsGlobal IsGlobal String Operations String Operations CreateArray CreateArray Summarize Summarize GetRandomChoice GetRandomChoice Concat Concat Stringify Stringify Dummy Dummy Misc. Get Misc. Get GetMemory GetMemory GetCurrentPrompt GetCurrentPrompt GetTriggeredAct GetTriggeredAct Misc. Send Misc. Send SendCommand SendCommand SendSystemEvent SendSystemEvent Functions Functions Do Do If If Gen Gen GenStream GenStream Return Return Set Set Customer Customer GetCustomer GetCustomer GetCustomerAttribute GetCustomerAttribute SetCustomerAttribute SetCustomerAttribute GetCustomerMetadataAttribute GetCustomerMetadataAttribute SetCustomerMetadataAttribute SetCustomerMetadataAttribute Integration Identifier List Integration Identifier List Skill Selectors List Skill Selectors List Command Identifier List Command Identifier List Event Identifier List Event Identifier List Singleline Commenting Singleline Commenting Multiline Commenting Multiline Commenting A-Level Certification A-Level Certification B-Level Certification B-Level Certification C-Level Certification C-Level Certification Lesson 1: Create a Restaurant AI Hostess in Less than 25 min Lesson 1: Create a Restaurant AI Hostess in Less than 25 min Lesson 2: Overview of the Platform Lesson 2: Overview of the Platform Lesson 3: Navigating the Workflow Lesson 3: Navigating the Workflow Lesson 4: Who is Convo Agent? Lesson 4: Who is Convo Agent? Lesson 5: How to Change Behavior of Digital Employee Using Task Instructions Lesson 5: How to Change Behavior of Digital Employee Using Task Instructions Yes No Welcome to the Newo.ai platform, where the creation of sophisticated artificial intelligence (AI) applications is at your fingertips. Our platform enables the rapid development of Digital Employees, which are more than mere programs – they are Digital Workers poised to undertake roles traditionally filled by human staff. Newo Inc. is a creator of a low-code platform where integrators and businesses build “digital employees” - human-level AI agents. Distinct from AI agents created on conventional builders, Newo.ai’s “digital employees” are ready out of the box to communicate with clients, company employees, and managers through familiar human channels—phone, SMS, email, online chat, Instagram, and messengers. They can also perform business actions like bookings, reservations, and appointment settings in browsers, CRMs, and ERPs, simulating mouse and keyboard actions. As a result, these digital employees do not require months of technical integration but can be “hired” within a few hours. Newo.ai Agents are designed to be integral team members, working in tandem with human colleagues to enhance efficiency, ease the burden of urgent tasks, and foster a healthier work-life balance. They assume the brunt of repetitive and routine tasks, allowing your human team to devote more time to family, friends, and higher-level strategic and creative pursuits. The cornerstone of Newo.ai Agents is the Newo Omnichannel Architecture (NOA) alongside the Newo Intelligent Flow (NIF) capabilities. These features facilitate seamless omnichannel communication, encompassing voice, email, messaging, and even an in-person-like presence. They adeptly recognize individuals across different channels, consolidating communication histories and rationales. This is instrumental for building human-centric corporate AI applications that integrate smoothly with your existing workflows. This documentation marks the beginning of your journey with Newo.ai Agents, providing a comprehensive walkthrough of the fundamental concepts and syntax you need to employ the full capabilities of AI in your business ventures. Let's embark on this transformative adventure together! Updated 7 months ago