Kore.ai offers a comprehensive suite of AI-driven solutions designed to enhance customer service and operational efficiency through intelligent virtual assistants and agent support systems.

Introduction

Kore.ai specializes in providing AI-powered virtual assistants and agent support tools that streamline customer interactions and improve operational efficiency. The platform leverages advanced natural language processing (NLP) and machine learning (ML) technologies to deliver human-like conversational experiences. Kore.ai's solutions are tailored for various industries, including banking, healthcare, retail, and more, enabling businesses to automate repetitive tasks, enhance customer satisfaction, and reduce operational costs.

Key Features

AI-First Support

Kore.ai provides real-time, AI-driven support to agents, offering automated workflows, immediate coaching, and context-specific guidance to improve first-call resolution rates by up to 30%.

Generative AI

The platform integrates Retrieval Augmented Generation (RAG) from public and private sources, allowing agents to find relevant information quickly and accurately.

Multi-Channel Integration

Kore.ai supports seamless integration across multiple channels, including email, SMS, and live chat, ensuring consistent and efficient customer interactions.

No-Code Platform

Kore.ai offers a no-code development environment, enabling businesses to build and deploy custom AI agents without extensive technical expertise.

Use Cases

Customer Support Automation

Kore.ai's virtual assistants handle common customer inquiries, such as account queries, order tracking, and FAQs, reducing the workload on human agents and improving response times.

Sales and Marketing

The platform assists in lead capture, product recommendations, and objection handling, enhancing sales efficiency and customer engagement.

Healthcare Assistance

Kore.ai provides AI-driven support for healthcare providers, including appointment scheduling, patient inquiries, and medical record management, ensuring 24/7 availability and improved patient care. By integrating Kore.ai's AI solutions, businesses can enhance customer experiences, streamline operations, and maintain a competitive edge in their respective industries. AI Offerings AI Offerings AI for Work – Employee Experience Overview – Get an overview of the AI for Work AI for Process – Process Automation Overview – Get an overview of the AI for Process Features Features AI Agentic Apps – Empower intelligent multi-agent orchestration Workflow Automation – Leverage no-code to automate workflows AI Analytics – Gain complete visibility of AI performance Responsible AI – Ensure enterprise security & compliance Prebuilt Process Templates – Accelerate AI project deployment times AI for Service – Customer Experience Overview – Get an overview of the AI for Service Capabilities Capabilities Intelligent AI Assistants – Enable human-like self service dialogues Contact Center Optimization – Build and AI-first Contact Center Agent AI Assistance – Provide AI-powered, real-time support Agent Platform Agent Platform Agent Platform – Your strategic enabler for enterprise
AI transformation. Overview – Learn more about the Agent Platform Capabilities Capabilities Core Services – AI security, compliance, and performance optimization. No-code Dev Tools – Build AI agents with visual drag-in-drop tools. Data Services – AI-powered data processing and management. AI Services – Multi-agent orchestration and automation. Integrations – Hundreds of prebuilt enterprise integrations. AI Insights AI Insights Agentic Continuum – Deterministic to autonomous AI Intelligent AI Agent Networks – Transforming enterprise AI with agent networks AI Solutions AI Solutions Customer Solutions (CX) Customer Solutions (CX) Customer Experience Customer Experience BankAssist RetailAssist HealthAssist Employee Solutions (EX) Employee Solutions (EX) Employee Experience Employee Experience HR Assist RecruitAssist IT Assist What’s New What’s New CXO AI Toolkit for Enterprise AI success Scaling GenAI across your enterprise Talk to an expert – Not sure which product is right for you or have questions? Schedule a call with our experts. Talk to an expert – Not sure which product is right for you or have questions? Schedule a call with our experts. Meet us in person – Join us at our in-person events to keep up with the latest in AI. Resources Resources Knowledge Base Knowledge Base Blog – Latest posts from Kore.ai Brochures – Kore.ai solutions information Infographics – Benefits of Kore.ai e-Books – Solutions guides Glossary – Expand your AI vocabulary Research Analysis – Latest AI industry reports Whitepapers – AI insights Webinars – Kore.ai conversations Videos – Kore.ai in action Technical Technical Documentation – Browse developer docs, release note, how to videos Introductions Introductions Generative AI 101 – Key concepts, use cases, and how to get started in AI Responsible AI Framework – Let’s shape the future of responsible AI together Get Support – We are here to help Kore.ai Academy – Learn conversational AI skills with free training Kore.ai Community – Ask questions, find solutions, share knowledge Submit RFP – Reach out to our experts What’s New What’s New CXO AI Toolkit for Enterprise AI success Scaling GenAI across your enterprise Talk to an expert – Not sure which product is right for you or have questions? Schedule a call with our experts. Talk to an expert – Not sure which product is right for you or have questions? Schedule a call with our experts. Meet us in person – Join us at our in-person events to keep up with the latest in AI. Company Company Company Company About Us – 10 years, 1 remarkable team Contact Us – Get in touch Leadership – The people who make it all happen Careers – Come join us make history Newsroom – Keep up to date with us Events – Meet us in-person Reviews Reviews Analyst Recognition – Don’t take our word for it Customer Stories – The people for whom we are delivering Partners Partners Partner Program – Learn about our partner program Become a Partner – Join the thriving community Find a Partner – Our partners are leaders & innovators in the AI space Experience optimization – Drive improved Customer and Employee experiences. Gale – Accelerate Generative AI Needs At Scale Use Cases – Find Out How Kore.ai Helps You What’s New What’s New CXO AI Toolkit for Enterprise AI success Scaling GenAI across your enterprise Talk to an expert – Not sure which product is right for you or have questions? Schedule a call with our experts. Talk to an expert – Not sure which product is right for you or have questions? Schedule a call with our experts. Meet us in person – Join us at our in-person events to keep up with the latest in AI. Sign In Contact us AI for Service Agent AI AI for Service Agent AI Next-best Action Real-time Coaching Task Automation Guided Playbooks Search AI Sentiment Analysis Get a demo Get a demo Get a demo Get a demo Get a demo Craft consistent conversations Update playbooks based on past interactions to ensure uniform, brand-aligned, and detailed customer communications from start to finish. Improve real-time adherence Automatically confirm when agents follow step-by-step guidelines in real time, ensuring they adhere to company standards and avoid compliance mistakes. Assure brand compliance Guide agents with set scripts to ensure every customer interaction meets your standards to protect and enhance your brand image. Get a demo Increase agent productivity Save your agents time and frustration by reducing the effort to manually search for information and answers. Search effectively Use the Kore.ai Retrieval Augmented Generation (RAG) engine to create more information-rich and customer-friendly answers to any question. Assimilate data quickly Easily add and update information with a single click to increase data integrity and decrease inaccuracies associated with manual data input. Get a demo Work with emotion Identify how your customers feel about your brand, products, and service experience to empathetically and appropriately respond to their needs. Informed decision making Arm your agents with data based on customer behavior to determine how they feel, for more empathetic and helpful conversations. Improve overall satisfaction Understand each customer’s state of mind to help agents ensure positive and successful outcomes, improving both CX and EX. Get a demo Real-time interaction visibility Summarization automatically transcribes self-service or live interactions and provides an immediate view into conversation history. This allows agents handling transferred chats or calls to read and understand the previous interaction, without requiring the customer to restate the reason for the call. Post-interaction wrap-up Use generative AI to automatically summarize chat and call interactions as soon as the interaction ends. Agents simply review and click to submit – saving a significant amount of time, enhancing accuracy and increasing efficiency. Multi-language support Summarization supports multiple languages – transcribing each conversation into English allowing your contact center team to seamlessly support multiple countries and regions. Offering native support for 33 languages using Kore.ai’s fine-tuned large language model, as well as open APIs to support other languages, auto summarization provides global support. Data at your fingertips Summaries are automatically added to popular CRMs like Salesforce, Zendesk and Servicenow, or to your database of record or homegrown CRM through open APIs. This information is consistently formatted and presented to agents for subsequent communications – providing for better, more informed customer interactions. Get a demo Analyst Recognition Customer Stories Read review Read review Read review Read review Read review Read review Read review Read review Learn more Access Report Start Now Talk to an Expert See Pricing Documentation Submit RFP © 2025 Kore.ai Inc. All trademarks are property of their respective owners. Facebook Twitter LinkedIn YouTube Vimeo GitHub Telegram What are you most hoping AI can help you with? * I agree to receive other relevant communications from Kore.ai. I understand I can unsubscribe at any time.* * First name * Last name * Job Title * Country * Work Email * Industry * I'm trying to reach * Product of Interest * Message I agree to receive other relevant communications from Kore.ai. I understand I can unsubscribe at any time.* * What are you most hoping AI can help you with? * Message * I agree to receive other relevant communications from Kore.ai. I understand I can unsubscribe at any time.* * Menu Accept +0 0 notifications Use generative AI models to automate workflows, offer real-time advice, compose interaction summaries, provide dynamic playbooks for agent guidance, and offer live coaching. Next-best Action Assist agents with next-best actions using generative AI-powered suggestions based on the current conversation and customer history. Real-time Coaching Real-time coaching analyzes customer conversations and speech patterns to improve agent performance with immediate, context-specific guidance. Task Automation Task automation gathers required customer information, across native and third-party applications using generative AI to automate workflows with a simple click. Guided Playbooks AI-powered guided playbooks help agents provide consistent and compliant service for all interactions to accelerate ramp time and improve agent confidence and performance. Update playbooks based on past interactions to ensure uniform, brand-aligned, and detailed customer communications from start to finish. Automatically confirm when agents follow step-by-step guidelines in real time, ensuring they adhere to company standards and avoid compliance mistakes. Guide agents with set scripts to ensure every customer interaction meets your standards to protect and enhance your brand image. Enteprise-ready RAG Using enterprise-ready RAG, agents can easily search for and access information across public and private knowledge bases to improve agent efficiency. Save your agents time and frustration by reducing the effort to manually search for information and answers. Use the Kore.ai Retrieval Augmented Generation (RAG) engine to create more information-rich and customer-friendly answers to any question. Easily add and update information with a single click to increase data integrity and decrease inaccuracies associated with manual data input. Sentiment Analysis Discover what your customers think and feel using sentiment analysis to help your agents provide informed, empathetic responses. Identify how your customers feel about your brand, products, and service experience to empathetically and appropriately respond to their needs. Arm your agents with data based on customer behavior to determine how they feel, for more empathetic and helpful conversations. Understand each customer’s state of mind to help agents ensure positive and successful outcomes, improving both CX and EX. Auto Summarization AI-powered Auto Summarization empowers your agents to focus on customers – not taking notes, asking follow up questions and doing tedious after call work. Summarization automatically transcribes self-service or live interactions and provides an immediate view into conversation history. This allows agents handling transferred chats or calls to read and understand the previous interaction, without requiring the customer to restate the reason for the call. Use generative AI to automatically summarize chat and call interactions as soon as the interaction ends. Agents simply review and click to submit – saving a significant amount of time, enhancing accuracy and increasing efficiency. Summarization supports multiple languages – transcribing each conversation into English allowing your contact center team to seamlessly support multiple countries and regions. Offering native support for 33 languages using Kore.ai’s fine-tuned large language model, as well as open APIs to support other languages, auto summarization provides global support. Summaries are automatically added to popular CRMs like Salesforce, Zendesk and Servicenow, or to your database of record or homegrown CRM through open APIs. This information is consistently formatted and presented to agents for subsequent communications – providing for better, more informed customer interactions. Agent AI Provide your agents with the data, flexibility, and control to enrich every customer interaction. Transcriptions AI-Powered Transcriptions provide an immediate view into conversation history. This allows agents handling transferred calls to read and understand the previous interaction, without requiring the customer to restate the reason for the call. Flexible and Dynamic Override Flexible and Dynamic Override or “The Override Bot” is an essential tool that allows agents to correct errors in next-base actions to maintain conversation flow and enhance customer trust and experience. Post-interaction Analysis Post-Interaction Analysis automatically summarizes and analyzes chats and calls using generative AI to help handle future interactions. Using data from past interactions, agents can proactively help customers by anticipating the reason for their outreach, asking the right questions, and making informed decisions. Insights and Analytics Insights and Analytics help you make data-driven decisions to improve the performance of your IVA. Using comprehensive views of both voice and digital channels you can fine tune your self-service options to provide the best customer experience. Unified Desktop Unified Agent Desktop boosts each agent’s efficiency and productivity with AI-driven real-time support, co-browsing, and tailored interactions in one place. Agents use a number of applications to help customers – help them by organizing them in a single unified interface. Integrations Pre-Built Integrations allow you to connect with third-party systems, from customer relationship management (CRM) systems to agent desktops with over 150 pre-built connectors and APIs. Customers and Analysts We’ve worked with some of the best. Their words count more than ours. Software Development Banking After spending whole year on selecting a vendor for Conversational AI Platform and reviewing multiple domestic and international vendors we decided to start a project with Kore.ai and we’re very happy with the decision being made. Software Development Engineer Pharmaceuticals This platform has the capability of building Multi-Lingual bots with fewer code changes. This platform’s ML and NLP engines are far better than others. They also have Pre-Build use cases, so we can easily use them and build bots on the go. CX Designer Finance Having worked closely with the Kore team for over a year, their customer service, product suite, support and willingness to quickly resolve issues continues to set them apart from any other vendor. Marketing Manager Information Technology Kore.ai has a solid robust platform for building bots that can sit on the channels of your choice. The bot can be complex or simple based on your needs. Strategy and Planning Manager Banking The product is incredibly advanced in a variety of technologies. It has the ability to solve most use cases across different organization’s needs, rather than being stuck to a specific type of business or problem. Project Lead Medical Practice Kore.ai is a UI based platform that allows you to spin up a chatbot quickly and deploy it easily on multiple channels. Using its conversation builder, you can build the Dialogflow using dialog messages. Director Insurance True to their premise, they make Chatbot implementation easy and low-code. HR Digital Enablement Energy We had an excellent experience implementing our HR virtual assistant with Kore.ai. The platform is very flexible, easy to use and configure. Kore.ai is always adding innovative capabilities for continuous improvement. As an HR end-user, I have been able to learn how to create my own simple intents and add/configure the NLP with relative ease. Technical Architect IT Services Kore.AI is truly a complete enterprise level Conversational AI platform that has helped our organization to take our customer self service capabilities to the next level. It allows us to offer cutting edge technology through both voice and digital channels to automate processes for our customer interactions. Lead Architect We have been using Kore.ai platform for 2.5 years. We have always had good support from their side both in contract negotiation and on the operational side. Over time, they improved the platform based on customer feedback. They’ve released version 9 a few weeks ago, it’s impressive! I believe the integration with a workflow engine will definitely speed up the process of bot development. Commercial Services Lead Healthcare The platform is very user-friendly, even non-technical people can configure and develop the solution. The platform is capable of integrating external systems/ services using API. Explore the Kore.ai Agent Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business. Integrated, simple pricing
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