Free trial Book a demo Book a demo View case study View case study View case study View case study Book a demo - + - + - + - + - + - + - + - + AI Platform overview for Help docs Integrations 10 min read Read 11 min read 8 min read 12 min read free Get a demo consultation Business Email * cq_action cq_email_verdict cq_phone_verdict cq_req_id cq_tag_hash cq_threat_type GCLID Client_ID utm_term utm_source utm_medium utm_content utm_campaign Subscribe The platform that empowers customer service leaders to deliver efficient, high-quality support at scale with an AI agent—continuously improving the speed and quality of results across all channels and languages, 24/7. 42% reduction in average agent handle time “With Ada, we know the automated resolution will continue to improve as the AI agent learns and grows. There’s significant flexibility in making changes and improvements. The responses and the accuracy are phenomenal.” Tal Gulst Bot Manager 60k human labor hours saved per month “Our AI agent provided a level of operational leverage that we couldn't have achieved with traditional methods, and has given us the flexibility to focus on strategic growth initiatives while keeping our customer service top-notch” Ismail Ostrilski Head of Operations 75% CSAT on AI interactions “Coaching Will-E [our AI agent] is like training a new employee—but faster and more consistent. We’ve created a self-improving system that delivers personalized support to our customers at scale” Ashley Tridle Support Supervisor 15% improvement in customer satisfaction “We want to ensure that we continue to deliver an amazing experience to our customers, who depend on us to keep their finances on track” Fara Remtulla COO Raise the standard for quality customer service by delivering instant, proactive, personalized, and effortless support. Provide immediate answers 24/7, reducing wait times and ensuring exceptional customer support across time zones. Prevent issues before they arise with an AI agent that resolves problems at scale, ensuring every customer feels supported. Transform every interaction into a unique and meaningful connection with AI that truly understands your customers. Deliver seamless service experiences with AI that makes every interaction frictionless for your customers. Effortlessly manage and improve your AI agent’s performance, ensuring it gets better with every interaction. Gain clear insights into your automated conversations—pinpointing where your AI agent delivered relevant, accurate, and secure responses, and uncovering opportunities for continuous improvement. Test your AI agent with simulated conversations to refine and optimize its performance, ensuring it improves consistently over time. Coach your AI agent to follow specific rules, guidance, and multi-step processes. Have peace of mind that your AI agent will continuously learn from your feedback and grow with your business. Effortlessly connect with your customers in over 50 languages, reaching them on their preferred channels—whether through messaging, voice, or email—ensuring exceptional support wherever they are. Customize ada to your unique needs with robust APIs and flexible SDKs that seamlessly integrate with your customer service tech stack. Build only what's unique to your brand and let Ada handle the rest. Ensure compliance, security, and reliability, all while using a single customer service platform that seamlessly operates across all channels, languages, and audiences. Ada's platform is designed to seamlessly sync with the tools you use every day, like Contentful, Salesforce, and Twilio, sharing information across systems in real-time to boost the efficiency of your AI customer support. Trusted by leading companies across 35+ countries. HIPAA, SOC2, and GDPR compliance safeguard sensitive data with industry-leading security practices. Built in safety measures ensure every interaction aligns with your company's policies. High standards of protection at every stage of the data lifecycle ensure full compliance with privacy laws and regulations. Manage hundreds of millions of interactions and effectively handle peak loads without compromising service quality. The best AI agents aren’t the ones with the most data—they’re the ones that are coached on how to best use it. Banks can lower costs while improving service quality, making AI more than just a tool for efficiency—it’s a financial imperative. Learn about the four biggest knowledge base challenges that prevent AI from reaching its full potential from industry experts—and how to fix them. Like the best human employees, voice AI needs to continuously refine, adjust, and personalize interactions to meet evolving customer expectations.