Log in Search Welcome back * * * * * * * * * * * * * * * * By providing your information, you agree to our privacy policy. AI-Powered Experience Orchestration Prebuilt solutions Genesys Cloud CX Deliver personalized experiences at scale with a comprehensive contact center. Genesys Cloud EX Drive employee efficiency in your contact center and beyond with a WEM standalone solution. AppFoundry® Marketplace Extend the Genesys Cloud platform with pre‑integrated apps. Open platform Deliver end-to-end personalized experiences at scale AI and automation Realize value faster with purpose-built AI that’s easy to deploy, control and optimize. Contact center software Optimize with intelligent automation and embedded AI that delivers value from day one. Digital customer engagement Seamlessly connect on any channel with humans and AI-powered bots. Customer journey management Connect data silos to orchestrate and optimize end-to-end customer and employee experiences. Workforce engagement management​ Unlock employee potential with built-in AI that simplifies management and drives impact and retention. Cloud architecture and open platform Innovate continuously, scale globally and build any customer experience. Trusted across industries Banking Build trust and loyalty with seamless banking experiences across channels — every time. Healthcare Create secure, connected patient experiences that transform their care at scale. Retail Personalize every shopping experience with scalable retail support your customers can count on. Insurance Keep up with policyholder demands across channels using an AI-powered technology platform. Government Deliver secure, trusted digital government services that exceed customer expectations. More industries Discover how companies across industries achieve their specific goals with Genesys. Your company and Genesys Discover how pioneering organizations are reshaping the landscape of customer experience. Get ebook Redefine your success standards Leading brands worldwide are making customer experience a competitive differentiator with Genesys. Customer stories Succeed and grow Connect and engage Spotlight See how City of Clearwater improved answer rates to 98% and reduced abandoned calls to 3% Read more Ascend to new heights with our partners Genesys delivers an ecosystem of world-class partners and alliances that enable businesses to achieve their unique goals. See partners Explore our partners Partner with Genesys Partnership in action Genesys received a 5-star award in the 2024 CRN Partner Program. Learn more Get the resources you need Discover the latest research, reports and resources to orchestrate more connected experiences. All resources Explore Learn Trending Access our flagship research report for global insights into the future of CX. Get the report A great partner, a great place to work Your company is in the experience business — even if you don't know it yet. Discover how an empathy-first approach is the key to lasting success with customers, employees, partners and more. More about Genesys Who we are Why Genesys Recent Genesys named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service Read more Start exploring Genesys today Product tours See all that Genesys has to offer Product demo Watch the Genesys Cloud platform in action Pricing and plans Find the plan that’s right for your business Or talk with a Genesys expert Start providing the experiences your customers want — and the call center tools your employees need. Achieving impeccable customer service can feel daunting. That’s because no matter how big or small your company is, a siloed contact center just makes everything harder. Whether you’re checking a taxpayer’s bill, tracking a product shipment or reviewing patient records, you should be able to access all customer data in real time for a unified customer experience. When your systems are seamlessly integrated in one customer service platform, you can empower teams to deliver the most helpful service across any channel. Build your dream customer service center. Cloud-based call center software gives your business greater flexibility and scalability — with lower upfront costs. Choose what’s best for your service center and tailor the solution to your needs — without asking IT for help again and again. Then, measure the results to gauge effectiveness. We built Genesys Cloud™ to give you the flexibility and adaptability that’s absolutely necessary to keep up with change. All the data in the world doesn’t mean anything unless you can interpret it. That’s why we spend so much time relating your data and making it easier to use, so you have the insights to make smarter decisions. From phone calls to social media inquiries, connect touchpoints for 360-degree visibility. It’s not enough to just listen. Customers want you to take action. The right technology allows you to be proactive, empowering employees to identify intent, review past interactions and get to the heart of the matter. Every chat, ticket and transcript is at your agents’ fingertips to preemptively solve challenges. Genesys aligns closely with our belief that viewing everything through the customer lens is key to delivering differentiated experiences. Today, that requires continual innovation, which is exactly what Genesys Cloud helps us achieve through its robust capabilities and continuous release of new features and enhancements. — Brent Alexander, National Manager, Customer Relationship Center Despite our youth, we know that customer engagement is essential to delivering value. The technology behind Genesys Cloud gives us what we need for an effective customer engagement strategy without draining resources. — Daren Jackson, CEO Innovative solutions that grow with your business Great customer service doesn’t come without first understanding your workforce engagement. Make service team management easier with long-term workforce planning, forecasting and scheduling; unified communications and collaboration, performance management and more. Be everywhere your customers are — at every touchpoint on every channel. Engage users with bots and connect customers to the right resource the first time. Provide your most proactive service yet with chatbots, predictive web engagement, customer journey management and more. Build the next-generation contact center you’ve been dreaming of. Handle more than just phone calls with automated routing, chat, voice services, email capabilities and social — all backed by cloud security. Do more than field inquiries. Start building relationships that matter. Help your customers help themselves with intuitive self-service tools that provide answers faster — and keep your agents productive. From artificial intelligence (AI) that learns from customer behaviors to IVR that makes their lives easier, self-service tools make all the difference when growing loyal fans. We get it — your tech stack is the perfect mix of apps tailored to your business. Adopting new call center software doesn’t have to mean starting from scratch. We help unify your systems with open APIs so you can add new functions as needed to meet customer demands — giving your IT team much-needed time back. There’s way more to call center reporting and analytics than just counting calls. Make smarter decisions, achieve your goals and improve conversion rates with insights that dig deep. Capture data points across channels for a 360-degree view of every customer to improve experiences. Choose the right mix of capabilities to fuel your contact center growth. The best part about a flexible platform is that you can pick and choose which capabilities work best for your organization. Whether you’re a global enterprise or a small business, our library of capabilities helps you meet and exceed daily KPIs, promote your products and services, increase productivity, streamline processes and arm your team with tools and training. Plus, extend call center solutions to your sales and marketing teams, too. Anything is possible in a single, unified platform. Stand out as an industry leader in customer service, no matter your size or industry. Start by enabling your team to handle customer requests and issues across all channels more efficiently, while meeting your metrics. See Genesys in action by requesting a free demo today. Discover how our all-in-one cloud platform goes beyond basic call center software to deliver smarter, more memorable interactions. Welcome back Not You? We’ll contact you directly to set up a date and time that works with your schedule. Talk to Genesys today Connect with Genesys Stay connected with the latest articles, industry stories, product updates and more.