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Provide instant, personalised support with Zendesk AI agents, making customers happier while reducing costs. Rest easy knowing AI agents provide instant customer support anytime, anywhere – shrinking ticket queues. AI agents are flexible and work in any customer situation. They are easy to set up and do not require a babysitter. Boost CSAT with personalisation. AI agents are intuitive and deepen their understanding to make every interaction better. Know how to get the best out of every AI agent. Closely monitor how your agents are performing with our robust analytics suite. Connect your AI agent to your knowledge base and use Generative AI to answer FAQs. Increase first contact resolution and achieve 10% automation. Resolve more sophisticated questions with conversation flows that are easy to build, guiding customers to their desired answers. Add control and customisation to your AI agent, achieving 20% automation rates. Solve interactions from start to finish with connected backend systems using APIs that control how your AI agent responds. Authenticate customers, provide personalised responses and reach 40% automation rates. Perfect conversation flows with actionable analytics that give you visibility into areas of improvement. Use QA to detect issues, maximise your processes and achieve 60% automation. Drive success with customer insights and expand to new use cases, channels, languages and markets, reaching beyond +80% automation. Annual cost savings CSAT Naomi Rankin Global CX Manager Automation rate Monthly savings Austin Towns Chief Technology Officer CSAT Productivity increase Steven Franklin Head of Global Customer Services at Siemens Financial Services Annual cost savings CSAT Naomi Rankin Global CX Manager Automation rate Monthly savings Austin Towns Chief Technology Officer CSAT Productivity increase Steven Franklin Head of Global Customer Services at Siemens Financial Services Annual cost savings CSAT Naomi Rankin Global CX Manager Zendesk AI agents are available to all Zendesk customers on Support and Suite plans. AI agents use Generative AI and Zendesk proprietary intent models. You get the most accurate, high-functioning, human-like experience when put together. AI agents work across all social, web, mobile and email channels. AI agents support 109 languages at native fluency that automatically switches based on customer input, providing your customers with a personalised experience. 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