Information

English Platform Products Cloud-native platform that delivers intelligent automation Secure and scalable Intelligent Automation platform Fully managed SaaS-delivered platform Many industries are realizing the value of automation. Departmental automations so your team works smarter, not harder. Explore advanced intelligent automation technologies from our partner ecosystem. Customers Industries Resources About About Search Loading Alexis Veenendaal is an Associate Content Writer and Editor at SS&C Blue Prism. She’ll tell you all the cool tips and tricks for implementing intelligent automation into your workplace. She has lived and worked internationally as a professional writer and designer for nearly a decade after graduating from the University of Lethbridge for English Literature. Her personal pursuits include authoring books and digital cartography. Youtube LinkedIn Facebook Instagram Twitter English ©2024 Blue Prism Limited. “Blue Prism”, the logo and Prism device are either trademarks or registered trademarks of Blue Prism Limited and its affiliates. All Rights Reserved. Functionality Cookies Third Party Analytics Cookies Targeting Cookies Consent Leg.Interest checkbox label label checkbox label label checkbox label label checkbox label label Enterprise AI Power your processes from a single platform and rethink how your business operates for smarter, better workflows Orchestrate Connect people, data, systems and digital workers to save time and resources, and improve customer interactions Automate Remove bottlenecks and liberate people from repetitive, low-value work with an AI workforce augmenting work Innovate Empower your people with easy-to-use development tools and assign AI agents and people to the right tasks Platform Power your processes from a single platform and rethink how your business operates for smarter, better workflows Foundation products Cloud-native platform that delivers intelligent automation Secure and scalable Intelligent Automation platform Fully managed SaaS-delivered platform Orchestrate Connect people, data, systems and digital workers to save time and resources, and improve customer interactions Orchestrate products Accelerate straight-through processing Insight to automate and monitor processes Automate Remove bottlenecks and liberate people from repetitive, low-value work with an AI workforce augmenting work Automate products Run desktop automations responsibly Human + digital worker collaboration to maximize results Automate human-like decisions using ML Extract and validate data from documents Extract data accurately, at speed, and with ease Innovate Empower your people with easy-to-use development tools and assign AI agents and people to the right tasks Innovate Products Insight to automate and monitor processes Capture processes and generate prototypes Low code/no code application development Integrate, extend and expand process automations rapidly Foundation Foundation Blue Prism Next Generation Cloud-native platform that delivers intelligent automation Blue Prism Enterprise Secure and scalable Intelligent Automation platform Blue Prism Cloud Fully managed SaaS-delivered platform Orchestrate Orchestrate Automate Automate Enterprise AI Enterprise AI Innovate Innovate All Industries Many industries are realizing the value of automation. All Functions Departmental automations so your team works smarter, not harder. Our Partners Explore advanced intelligent automation technologies from our partner ecosystem. Our Customers Our Customers Customer Resources Customer Resources Connect Connect Gartner MQ 2024 Education Education RPA Guides RPA Guides Contact Us What Is a Digital Workforce? What does a digital workforce do? What is the difference between a digital workforce and an RPA bot? Do I need RPA for a digital workforce? Where Can a Digital Workforce Be Applied? Where can a digital workforce help? Key features of a digital workforce Benefits of a digital workforce How Can a Digital Workforce Help with Digital Transformation? An intelligent automation (IA) digital workforce is the future of work, utilizing digital technology to enhance the capabilities of employees and businesses alike. With the rise of artificial intelligence (AI), machine learning (ML), business process management (BPM), natural language processing (NLP), and robotic process automation (RPA), all of which are elements in the IA sphere, organizations can now automate tedious manual tasks to improve efficiency, reduce costs and free up human employees to focus on more strategic initiatives. This digital workforce can operate 24/7, making it a powerful force in scaling critical business operations and unlocking new growth opportunities. This page explores the benefits, automation implementation strategies, and best practices for adopting an IA digital workforce in your organization. Key takeaways you’ll learn about the digital workforce: The intelligent automation digital workforce refers to the use of AI, ML, NLP, and RPA to automate repetitive and mundane tasks traditionally performed by human workforces. Digital workers can work independently (unattended mode ) or with a human-in-the-loop (HITL) (attended mode) to complete individual tasks to transform complex business processes. The SS&C Blue Prism digital workforce is a technology-powered workforce that can learn and adapt to new tasks and processes, improving accuracy and efficiency, and working around the clock without interruption. It’s designed to enhance human workers’ productivity, improve customer experiences and drive business growth. The IA digital workforce is increasingly being adopted by organizations across industries to transform their operations and stay competitive in the digital age. With business process management (BPM) is a digital workforce platform where you can analyze, manage and optimize your IA program to ensure it’s continuously running at peak performance. Robotic process automation (RPA) is the process of automating business tasks. RPA robots or ‘bots’ are software robots that automate repetitive and rule-based tasks effectively, while an intelligent automation digital workforce combines RPA with cognitive automation technologies like machine learning, natural language understanding, and AI to enable more complex automation of tasks requiring decision-making, judgment and analysis capabilities. RPA bots are suitable for automating simple processes while an IA digital workforce is required for more complex processes. An IA digital workforce provides faster and more efficient processing of information and reduces the risk of errors, thereby increasing productivity and innovation. RPA is one of many tools in the intelligent automation digital workforce. In fact, it’s an essential component of a digital workforce because helps streamline and automate repetitive, rule-based tasks. RPA helps free up time for employees to focus on more creative and complex tasks, performing tasks quickly and accurately with the ability to integrate with various systems to input and output data. While other technologies such as AI and ML are also part of a digital workforce, RPA is the necessary first step in your automation process. At their core, digital workers are designed to mimic human actions, taking over the work that your business users really shouldn’t have to do. Digital workforces can be applied in various industries such as customer service, finance, and accounting, healthcare, manufacturing, and retail. Natural language understanding chatbots and virtual assistants can handle customer inquiries and support your human agents, while AI algorithms can help with financial analysis and forecasting. In healthcare, digital workers can assist with patient data management and monitoring. In supply chain and manufacturing, they can help improve production processes. In retail, digital workers can assist with inventory management, pricing optimization, and personalized marketing. Overall, a digital workforce can enhance efficiency, productivity, and cost-effectiveness in various industries. Let’s look specifically at what sort of work digital workers can perform. Digital workers can automate various business processes. With their ability for learning and deep understanding as they automate, they’re able to expand their scope and scale across your enterprise. With access to AI-powered technologies, digital workers can execute repetitive and time-consuming tasks with high accuracy and speed, also processing large amounts of data to provide insights and support decision-making. Along with that, they improve process performance, continuously learning and optimizing as they run. Ultimately, digital workers are incredibly powerful digital tools for organizations wanting to grow their return on investment (ROI) and boost their operational efficiency. A digital workforce has six notable characteristics: The SS&C Blue Prism intelligent digital workforce is designed to work with as little intervention as possible to achieve operational efficiency. Digital workers are the future of self-managed, enterprise-wide orchestration. These are just some of the benefits to workers and your business when implementing a digital workforce solution: Your intelligent SS&C Blue Prism digital workforce will reduce your time to market and quickly deliver organization-wide efficiencies. It frees and enables your employees to spend more time on higher-value work, such as delivering excellent customer service, all while facilitating exponential business growth and profitability. And it does this while ensuring the highest levels of security, compliance, and governance. With the right setup and monitoring, your digital workers can enact total digital transformation for your entire organization’s system processes. Digital workers are extremely valuable members of your organization’s team and, when utilized correctly, can issue incredible ROI while learning and growing through your automation journey. Alexis Veenendaal is an Associate Content Writer and Editor at SS&C Blue Prism. She’ll tell you all the cool tips and tricks for implementing intelligent automation into your workplace. She has lived and worked internationally as a professional writer and designer for nearly a decade after graduating from the University of Lethbridge for English Literature. Her personal pursuits include authoring books and digital cartography. Follow me on SS&C Blue Prism enables business leaders of the future to navigate around the roadblocks of ongoing digital transformation in order to truly reshape and evolve how work gets done – for the better. If your network blocks YouTube, you may not be able to view the video on this page. In this case, please use another device. Pressing play on the video will set third-party YouTube cookies. Please read our Cookies Policy for more information. Any website you visit may store on or retrieve information from your browser, mostly by using cookies. This information might be about your device, activities or preferences and is mostly used to make the site work effectively. The information does not usually directly identify you, but it can give you a more tailored experience. You can choose which types of cookies to allow by managing your settings below or through your browser settings. Click on the different category headings to find out more. Disabling analytics and functionality cookies may impact your experience. View our Cookies Policy for more details. These cookies are necessary for our websites to work and/or to comply with our legal obligations (e.g website security) and cannot be switched off in our systems. You may set your browser to block these cookies, which may hinder your experience as parts of our websites may not work. These cookies allow us to collect analytics data (e.g. visitor counts and traffic sources) to help measure and improve the performance of our websites, content, training and solutions. Analytics data helps us to understand the popularity and relevance of content, the effectiveness of our campaigns and how visitors move around our websites. If you do not allow these cookies we will not collect data about your visit and will not be able to use this to improve your experience. These cookies are used to provide enhanced functionality and personalisation (e.g. chatbot interactions, video playback and remembering preferences). The aim of these cookies is to make your experience on our websites, and interactions with us, more enjoyable. They may be set by us or by third parties whose services we use within our websites. If you do not allow these cookies, some or all of these services may not work properly and your interactions with us may not be as smooth (or fun). These cookies may be set through our websites by us and/or third parties whose services we use within our websites. These cookies allow third parties to collect analytics data (e.g. to measure use of and performance of their services). This may include monitoring and recording interactions with our websites by a third-party technology provider.  These recordings only capture how you navigate through our websites (e.g. the options you click on, pages visited, whether a message is posted and areas of frustration) and do not capture data you input or personal information (e.g. user profile details) which is automatically masked. If you do not allow these cookies, the third parties will not collect data about your use of their services on our websites. These cookies may be set through our websites by us and/or third parties (e.g. advertising partners and social media companies). They may be used to show you tailored adverts on other websites, measure performance of adverts and tailor what you see on our websites. They work by uniquely identifying your browser and internet device and building up a picture of your interests based on your activities across different websites. If you do not allow these cookies, you will still see adverts and information on our websites, but less tailored to your interests.Where you consent to these cookies, Microsoft receives personal information from us to provide Microsoft Advertising.  For further information please see the Microsoft Privacy Statements: https://privacy.microsoft.com/en-us/privacystatement.