Agentforce by Salesforce is a groundbreaking AI platform designed to revolutionize customer service and business operations through autonomous AI agents. It integrates advanced AI capabilities to enhance efficiency, reduce costs, and improve customer experiences across various industries.

Introduction

Agentforce is Salesforce's latest AI innovation, launched in 2024, aimed at transforming how businesses interact with customers and manage operations. It combines AI-driven autonomous agents with Salesforce's robust CRM ecosystem to provide intelligent, scalable, and customizable solutions. Agentforce enables businesses to automate complex tasks, streamline workflows, and deliver personalized customer experiences, making it a game-changer in the AI-driven enterprise software market.

Key Features

Autonomous AI Agents

Agentforce's AI agents can think, reason, and act autonomously, handling tasks such as customer inquiries, sales follow-ups, and marketing campaigns with minimal human intervention.

Multi-Channel Support

The platform supports various communication channels, including voice, WhatsApp, and Facebook Messenger, ensuring seamless customer interactions across multiple touchpoints.

Low-Code Customization

With tools like Agent Builder and Prompt Builder, users can easily customize AI agents to fit specific business needs without requiring extensive coding knowledge.

Data Integration

Agentforce integrates with Salesforce's Data Cloud, allowing it to access and analyze vast amounts of customer data to provide actionable insights and personalized responses.

Use Cases

Customer Support Automation

Agentforce can handle routine customer inquiries, resolve issues, and escalate complex cases to human agents, significantly reducing response times and improving customer satisfaction.

Sales Process Optimization

The platform can analyze sales data, predict customer behavior, and provide personalized sales strategies, helping businesses close deals faster and increase revenue.

Marketing Campaign Personalization

Agentforce can generate tailored marketing content based on customer preferences, leading to higher engagement rates and improved campaign performance. By leveraging Agentforce, businesses can enhance operational efficiency, reduce costs, and deliver superior customer experiences, positioning themselves for success in the AI-driven future. Latest Innovation Agentforce for Health Recent Accolades More Latest Innovation Agentforce for Health Recent Accolades Contact Center for Health Home Health Intelligent Appointment Management Crisis Support and Behavioral Health Integrated Care Management Provider Relationship and Network Management Utilization Management Group Insurance Intelligent Document Automation Interoperability Data Cloud for Health $ 325 $ 325 325 € AU$ 455 39,000 円 3 250 kr £ 260 $ 500 $ 500 500 € AU$ 700 60,000 円 5 000 kr £ 400 $ 700 $ 700 700 € AU$ 980 84,000 円 7 000 kr £ 560 $ 700 $ 700 700 € AU$ 980 84,000 円 7 000 kr £ 560 Guide WEBINAR Whitepaper Analyst report What is Health Cloud? Is Salesforce Health Cloud HIPAA compliant? What is the relationship between Health Cloud and Electronic Health Records (EHRs)? What is the difference between Health Cloud and Service Cloud? How does Health Cloud help healthcare providers, payers, and public health agencies? 功能 Cookie 定向 Cookie Consent Leg.Interest checkbox label label checkbox label label checkbox label label checkbox label label Built on the world’s #1 AI CRM, Health Cloud is the trusted, connected platform for healthcare. By bringing together clinical and nonclinical data in one place with actionable intelligence, Health Cloud helps you collaborate efficiently, deliver personalized care, and automate health operations. Check out all of the exciting capabilities we've brought to Health Cloud this release with multiple AI features, Intelligent Appointment Management, Provider Network Management, and much more! Healthcare AI offers the essential building blocks for Payers, Providers, and Public Health agencies to deploy trusted assistive and autonomous agents that are compliant with industry standards and regulations including HIPAA and GDPR. Salesforce Recognized as a Leader in the IDC MarketScape U.S. Healthcare Data Platform for Providers 2024–2025 Vendor Assessment Salesforce is recognized as a leader in the 2024 Everest Patient and Member Engagement Platforms PEAK Matrix Report. Automate business processes and rally health teams around a single view of your patients, members, and partners with Health Cloud. Leverage compliant, out-of-the-box console application to streamline health services, boost agent productivity, and personalize interactions. Rapidly build and deploy digital-first health experiences across channels. Deliver connected healthcare experiences in the home with automated scheduling workflows, integrated medication management, and caregiver slot broadcasting. Simplify agent-assisted scheduling and improve patient satisfaction with guided bookings, waitlisting, and multi-participant appointments to reduce no-shows. Engage with empathy for optimal, whole-person care services. Optimize crisis center operations to promote urgent access to safe, quality mental healthcare, from anywhere. Leverage flexible care plans for more equitable care. Take into account social determinants and assessments, and align with industry guidelines to effectively analyze and address gaps. Make finding, managing, and supporting provider partners easier. Streamline referrals, recruiting, credentialing, contracting, and self-service. Streamline care decision reviews, appeals, and grievances to lower costs and speed time to care. Simplify prior authorizations and referrals with electronic, automatic approval options and intelligent recommendations on an insurance platform. Transform small and large group quoting, enrollment, benefits management, and renewals to seamlessly convert and retain members. Simplify mid-term adjustments and employee-employer contributions on an end-to-end insurance platform. Streamline health document intake and processing with end-to-end routing framework, classification, and multiple-entity support. Accelerate and simplify health integration with clicks, not code. Leverage industry-compliant FHIR APIs, clinical data models, and pre-packaged apps for healthcare. Gain a holistic view of each patient’s health with clinical and nonclinical factors – medical, demographic, claims, social, and behavioral – in one, real-time profile. Empower teams to engage customers at every touchpoint, with relevant health insights and contextual data in the flow of work. Integrate data from any system and automate complex tasks to deliver connected customer experiences, faster. Create customizable, predictive, and generative AI experiences to fit all your business needs safely. Personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device. Connect your entire organization on a single platform that makes sharing vital information easier, faster, and more direct. Scale patient-centric experiences across your organization, reduce drug costs, and improve sales transparency. Transform patient contact and self-service interactions across every channel to simplify the customer experience. Find the right Health Cloud edition for your business needs This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information. From support, expert guidance, and resources to our partners on AppExchange, the Success Ecosystem is here to help you unlock the full power of your investment. Trusted advisors with unmatched Salesforce experience and expertise, by your side. Try Health Cloud free for 30 days. No credit card. No installations. Tell us a bit more so the right person can reach out faster. Learn how Salesforce empowers healthier connections. Health Cloud is our premier member and patient management software for healthcare that harnesses the power and security of the cloud, social and mobile tech. It delivers personalized engagement with a unified view, smart patient management, and a connected engagement experience. Yes, Health Cloud is HIPAA compliant (including Agentforce. We approach technology with a compliance mindset, securing patient data to meet HIPAA, HL7 FHIR, HITRUST, FedRAMP, ASIP Santé, FDA, or GDPR standards.Customers can also purchase Shield or Government Cloud in addition to Health Cloud to further protect their data. Health Cloud is designed to be the engagement, data aggregation, and collaboration solution that complements current EHRs and clinical systems. Integrating EHR with Health Cloud can unlock a panoramic view of patients for smarter, personalized care. Health Cloud extends the value of Service Cloud and Sales Cloud by leveraging the powerful CRM features to enable more personalized patient and partner relationships. Learn more Health Cloud helps remove unnecessary friction and administrative complexity to streamline care, provider relationships, and government health services. Learn more about Provider, Payer, and Public Sector Health solutions. 我们的网站使用三种类型的 cookies：必要性 cookies、功能性 cookies 和广告性 cookies。您可以选择退出功能性 cookies 和广告 cookies。点击不同的 cookies 类别，可查找有关每个类别的更多信息并更改默认设定。 隐私声明 网站运行离不开这些 Cookie 且您不能在系统中将其关闭。通常仅根据您所做出的操作（即服务请求）来设置这些 Cookie，如设置隐私偏好、登录或填充表格。您可以将您的浏览器设置为阻止或向您提示这些 Cookie，但可能会导致某些网站功能无法工作。 这些 Cookie 允许提供增强功能和个性化内容，如视频和实时聊天。我们或我们已将其服务添加至我们页面上的第三方提供者可以进行设置。如果您不允许使用这些 Cookie，则可能无法实现部分或全部功能的正常工作。 这些 Cookie 由广告合作伙伴通过我们的网站进行设置。这些公司可能利用 Cookie 构建您的兴趣分布图并向您展示其他网站上的相关广告。它们只需识别您的浏览器和设备便可发挥作用。如果您不允许使用这些 Cookie，您将不能体验不同网站上的定向广告。