Platform Platform at a glance How? Automation with AI Agents Automation with AI Agents Assist agents with AI Assist agents with AI What? Use cases Use cases Integrations Integrations Enterprise ready Enterprise ready Resources Our customers Our customers Blog, e-books & more Blog, e-books & more Events & webinars Events & webinars Company About us About us Partners Partners Press Press Contact Contact EN DE Platform Platform at a glance Automation with AI Agents Automation with AI Agents Assist agents with AI Assist agents with AI Use cases Use cases Integrations Integrations Enterprise ready Enterprise ready Resources Our customers Our customers Blog, e-books & more Blog, e-books & more Events & webinars Events & webinars Company About us About us Partners Partners Press Press Contact Contact EN DE Get a demo Get a demo Get the report now Get the report now Find out more Find out more Find out more The flexible AI-based speech recognition makes it easy for callers to communicate their concerns, even if they don’t know the right terminology. They can get in touch with the right person quickly and easily. Tom Schneider Consultant for Process and Project Management Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours. Olivia Szpiech Director of Customer Service Our strong partnership connects the best from both worlds! The combination of Parloa's Conversational AI platform and Microsoft Speech Recognition sets a new standard for outstanding customer experience in contact centers. Jürgen Dick Channel Sales Manager Our Parloa chatbot uses its comprehensive knowledge to answer our customers’ questions and forwards them to our service team if needed. At the same time, it is a popular “goodie” that allows customers to update their personal data via self-service. We plan to expand these services soon. Our next project: Phonebot! Jeanine König Project and Process Manager All blog posts All blog posts Blog Blog Blog 14.03.25 Blog Blog Blog 5.03.25 Blog Blog Blog 28.02.25 Contact us Contact us Newsletter Platform Level up your contact center with an AI Agent Management Platform that delivers the best phone automation you've ever experienced. How? Scale a team of highly-skilled, autonomous AI agents. Assist agents with real-time translation for phone. What? Give AI agents the skills to handle any customer service use case. Parloa integrates with your existing business infrastructure and services. Parloa keeps pace with complex enterprise environments. Resources Company Level up your contact center with an AI Agent Management Platform that delivers the best phone automation you've ever experienced. Scale a team of highly-skilled, autonomous AI agents. Assist agents with real-time translation for phone. Give AI agents the skills to handle any customer service use case. Parloa integrates with your existing business infrastructure and services. Parloa keeps pace with complex enterprise environments. Parloa’s AI Agent Management Platform is built to instill trust in the next generation of autonomous AI agents. Enterprises can leverage a comprehensive suite of tools for quality assurance (QA) with simulation testing, data isolation, content filtering, and monitoring to ensure AI agents are always ready for real-world conversations. Read Opus Research’s report to learn how your enterprise can approach genAI trust and safety. Manage an unlimited team of highly-skilled AI Agents with ease. Scale your customer support without sacrificing quality or reliability. Parloa’s AI Agents engage your customers through natural, personalized conversations—delivering satisfaction and loyalty with every interaction. Parloa is ISO 27001 and SOC 2 certified, ensuring your customer data is protected with the highest standards of security and compliance. Parloa integrates effortlessly with your existing systems, ensuring a smooth transition to AI-enhanced customer support.