ResourcesExpand Expand Expand ⏍ Statistics Build Support Team Free Resources Women in Support AI powered support Fluent Support 101 Comparison Free vs Pro CS Trends 2024 Rest API Web Hooks Classes Dev Docs Toggle Menu Toggle Menu fast fast 148K+ Rating 4.5 10,000+ Buy Now Free Download Buy Now Join our thriving community of 9,000+ satisfied businesses delivering exceptional customer support with Fluent Support. Free Download More than tickets served on WPManageNinja Don’t have a support team? We’ve got you covered Learn how to build a great support team from the ground up! Get all the tips and tricks you need to create a high-performing team that provides excellent customer service. Get Free eBook Buy Now Buy Now Buy Now Buy Now Learn More AI Generative answerGenerate AI responses, customize prompts or from presets, and choose from  best-fit drafts. One-click summary and toneSummarize messages quickly for faster replies. Save time and improve response quality as per tone. Written answer curationAnalyze tone, and fine-tune sentences. Tailor communication to fit each customer’s needs. Learn More Learn More Will Fluent Supportsave you money? Calculate Now jasondionjasondionMarch 1, 2022Really loving Fluent Support. It works great and is a very low priced option to provide quality support to your customers. I really love how we can read/answer support tickets directly in Slack, too.Their support team is fast and responsive if you have any issues. Great team! jasondion jasondion March 1, 2022 LeokooLeokooJanuary 20, 2022As a digital agency owner with a website maintenance business, help desk software is something I’ve been testing and researching on. I needed a good one for both my clients’ needs and my own, and in Fluent Support, I found what I need.Thanks, Jewel and team! Leokoo Leokoo January 20, 2022 jazzedgejazzedgeOctober 26, 2023Love the plugin. Have been using online systems for years paying annual fees. I like having a self hosted solution that I can tweak and add code to make it work even better for our org. Thanks Fluent and WpmanageNinja. jazzedge jazzedge October 26, 2023 thebigbanik thebigbanik September 8, 2022 Fluent support is the best helpdesk plugin I have used. I have tried so many in the past but Fluent is so simple to use, very powerfull though. Despite the fact that I used the free version, the DevTeam managed to find out the solution to an issue I had with the greek characters. They investigated the problem for over 2 days and they did find what was the problem. It turned out that I hadn’t enabled a setting in the plugin but as I mentioned, even with the free version they gave me the solution. For simple support functionality is the best plugin. I suppose that the premium version will do so much more if it is needed. Great great plugin. thebigbanik thebigbanik September 8, 2022 NickhellositeFebruary 10,2022This is a good plugin with good documentation and a good support team. You will find all the features that you need to create your own support portal.WP Manage Ninja is a good company and you will love all their plugins. Nick hellosite February 10,2022 A Z ahmedzeidan July 31, 2022 Great product and great support from the team, way better than other SaaS products in the market. deep integration with WooCommerce and other WP functions that are helpful for agents and keeps the workflow efficient. A Z ahmedzeidan July 31, 2022 See All Integration Report Agent Privilege Customer History Activity Log Auto-assign Auto-assign CRM automation CRM automation Communication Apps Communication Apps Reasonable Price. /yr Buy Now Best Value Best Value /yr Buy Now /yr Buy Now *All payment transactions are handled by WPManageNinja Filter and Sort Quick-click ticket filter by priority, index, products, tags, and more. Advanced Search Search specific tickets with precise conditional logic. File Sharing Share ticket attachments on default site storage, Dropbox, or Google Drive. Unlimited Tickets Get unlimited support tickets in any Fluent Support plan. Ticket Tags Assign custom labels to categorize your tickets for easy management and search. Custom Priorities Customers and agents can set ticket priority from normal to critical based on the issue. Email Inbox Automatically forward incoming messages to your email with email piping. Ticket Bookmark Bookmark tickets against any individual agents for quick access. Merge Tickets Merge multiple similar tickets into one ticket for better management. Collision Detection Indicates which agent is viewing or replying to which tickets. Draft Mode Allows agents to draft queries and edit them before submitting with admin access. Auto Draft Save Automatically save as draft for an incomplete reply if the agent goes offline the ticket while writing. Silent Close Allows you to close tickets silently without notifying the user. Saved Replies Save canned responses for recurring tickets and use them for quick or automatic replies. Delay Tracking Indicate the delay time between ticket creation and response. Email CC Customers can put a person on CC in their support email conversation. Advanced Search Save Agents can save advance searches with multiple conditions to use it later just with one click. Custom Fields Add custom fields to ticket submission forms to manage queries more effectively. Custom Registration Fields Allows you to add extra fields in your registration form to collect more specific data. Custom Portal Easily use the Fluent Support ticket dashboard and full admin portal outside of the WordPress dashboard. Mobile Responsive The Fluent Support dashboard adapts to any screen size. Gutenberg Block Editor Create a brand-matched ticket portal using drag-and-drop Gutenberg blocks. Unlimited Attachment Upload unlimited attachments with customer tickets. Email Notifications Get email notifications when a ticket is opened, closed, replied to by an agent, and more. Agent Signature A signature will be added after every reply by agents on email tickets. Premium Support WPManageNinja ensure top-quality support for our customers with skilled support agents. AI-Powered Use AI to summarize messages, analyze tone, and generate responses with fine tune Agent Management Set specific access levels for different agents to control their access to features or settings. Ticket Handover Handover support tickets to the right agents based on expertise or workload to ensure fast and effective resolutions. Dynamic Shortcode Using dynamic shortcodes in replies or notes makes personalized responses faster. Internal Notes Write internal notes about the ticket information or data for agents only. Auto Agent Assign Automatically assign agents to tickets based on conditional triggers. Ticket Auto Close Allows you to close tickets automatically by setting workflow for particular tickets. Keyboard Shortcuts A very handy keyboard shortcut is added for faster navigation on the ticket dashboard. Team Performance Allows you to view overall ticket stats handled by the team. Individual Reports Get an accurate report of each member’s measurable performance. Daily Activity Trends Trends heat map gives you a clear picture of ticket flow over the day, month, or year. Dashboard Widgets Give you a quick ticket statistics widget on your WordPress dashboard. Activity Logs Check all ticket activities sorted by agents, and dates. AI Activity Log View AI usage in tickets, including OpenAI tokens, prompts, and so on. Agent Time Tracking Now agents can track the timing to solve a ticket and generate reports. Workflows Tasks can be performed manually or automatically using specific triggers with conditions. Rest API Rest API allows you to build custom handlers very easily. Incoming Webhook Allows users to create automation on an external platform or server using several webhooks. Integrations (20+) Including 5 Fluent suites, Fluent Support integrates with more than 15 other business tools. Email Verification Verify the email address the first time a user logs in to the customer portal. Two-Factor Authentication For extra security, an authentication code is sent to the email each time you log in to the customer portal. Who Should Use Fluent Support? Who Should Use Fluent Support? Do I Need Coding Skills To Use Fluent Support? Do I Need Coding Skills To Use Fluent Support? How Can I Use Fluent Support On Client Sites? How Can I Use Fluent Support On Client Sites? Will It Be A Performance Issue For WordPress? Will It Be A Performance Issue For WordPress? Does AI with Fluent Support Boost Agent Productivity? Does AI with Fluent Support Boost Agent Productivity? Support to Superheroes Get Started Facebook Instagram Twitter LinkedIn YouTube New Toggle child menu Expand Toggle child menu Expand Drowning in support tickets? Grab 20% OFF Fluent Support before they multiply! Blogs Helpful content for better support Documentation Technical docs of Fluent Support Statistics Build Support Team Free Resources Get inspired Power user Drowning in support tickets? Grab 20% OFF Fluent Support before they multiply! Redefining customer support with WordPress Downloads Happy businesses Thanks, I just want to download the zip By downloading you agree to our terms of use and privacy policy. A helpdesk system ready for any industry Online Shops Travel Services Support Agencies Course Creators Digital Agencies Outsourced IT Service Providers Marketing Agencies Fluent Support reinvents Customer Support for support agents by support agents Customer support starts with tickets. Get all your tickets in a neat user-friendly dashboard that’s easy to navigate and even easier to learn. Ensure no ticket is left unchecked or unanswered. Finding the right ticket needs to be fast and easy. Filter tickets by products, waiting time, customer priority, business inbox, ticket status, and more to deliver the excellent experience your customers deserve. Every customer is unique and so are their queries. Identify tickets the way you see fit with custom tags and resolve queries as fast as possible. Manage issues exactly the way you want. Waiting time is the ultimate test for every support team. In Fluent Support, tickets dashboard updates automatically with cutting-edge AJAX loaders, reducing navigation clicks and improving response times for your support team. Customer support starts with tickets. Get all your tickets in a neat user-friendly dashboard that’s easy to navigate and even easier to learn. Ensure no ticket is left unchecked or unanswered. Finding the right ticket needs to be fast and easy. Filter tickets by products, waiting time, customer priority, business inbox, ticket status, and more to deliver the excellent experience your customers deserve. Every customer is unique and so are their queries. Identify tickets the way you see fit with custom tags and resolve queries as fast as possible. Manage issues exactly the way you want. Waiting time is the ultimate test for every support team. In Fluent Support, tickets dashboard updates automatically with cutting-edge AJAX loaders, reducing navigation clicks and improving response times for your support team. Generate AI responses, customize prompts or from presets, and choose from  best-fit drafts. Summarize messages quickly for faster replies. Save time and improve response quality as per tone. Analyze tone, and fine-tune sentences. Tailor communication to fit each customer’s needs. Fluent Support empowers you to effortlessly import tickets. Setup takes less than 5 minutes and you can seamlessly migrate all your customer interactions, history, and inquiries. Easy setup in 5 minutes Easily migrate your support ticket data Really loving Fluent Support. It works great and is a very low priced option to provide quality support to your customers. I really love how we can read/answer support tickets directly in Slack, too.Their support team is fast and responsive if you have any issues. Great team! As a digital agency owner with a website maintenance business, help desk software is something I’ve been testing and researching on. I needed a good one for both my clients’ needs and my own, and in Fluent Support, I found what I need.Thanks, Jewel and team! Love the plugin. Have been using online systems for years paying annual fees. I like having a self hosted solution that I can tweak and add code to make it work even better for our org. Thanks Fluent and WpmanageNinja. Fluent support is the best helpdesk plugin I have used. I have tried so many in the past but Fluent is so simple to use, very powerfull though. Despite the fact that I used the free version, the DevTeam managed to find out the solution to an issue I had with the greek characters. They investigated the problem for over 2 days and they did find what was the problem. It turned out that I hadn’t enabled a setting in the plugin but as I mentioned, even with the free version they gave me the solution. For simple support functionality is the best plugin. I suppose that the premium version will do so much more if it is needed. Great great plugin. This is a good plugin with good documentation and a good support team. You will find all the features that you need to create your own support portal.WP Manage Ninja is a good company and you will love all their plugins. Great product and great support from the team, way better than other SaaS products in the market. deep integration with WooCommerce and other WP functions that are helpful for agents and keeps the workflow efficient. The unsung heroes of modern businesses deserve a tool that makes their lives better, one ticket at a time. Say goodbye to tedious tasks, and let your agents focus on the real challenge – delivering excellent customer support every time. Save replies for later, save time right now, with unlimited replies you can change on the fly or use as is. Seamlessly Integrate Fluent Support with 20+ tools including top e-Commerce, membership, CRM, LMS, and Communication platforms. Free yourself from time-draining tasks like managing your support staff. Fluent Support is packed with all the features your support agents need, giving you time to celebrate success! Get detailed agent and team reports on the dashboard for efficient monitoring, and intuitive decision making. Set custom permissions for tailored access and optimal agent role management. Get customer details for personalized assistance. Track purchase history for WooCommerce and LMS businesses. Track Support Agents’ ticket actions with Activity Logs. Filter logs by agents and timeframes for clear insights. Experience streamlined operations, efficient email communication, seamless customer interactions, and much more Automatic Agent Assignment ensures fair ticket distribution, reducing stress for agents and minimizing waiting time for customers. With FluentCRM integration, convert users into leads. Track support history for comprehensive customer experience with ease For a flawless customer interaction integrate your favorite communication apps. While others lag behind, Fluent Support excels, ensuring happy customers every step of the way. Budget-friendly helpdesk solution perfect for small businesses and agencies. $129 Billed Annually* 10 Business Email Piping Unlimited Email Parsing 1 Year Plugin Update 1 Year Priority Support $249 Billed Annually* 50 Business Email Piping Unlimited Email Parsing 1 Year Plugin Update 1 Year Priority Support $399 Billed Annually* 500 Business Email Piping Unlimited Email Parsing 1 Year Plugin Update 1 Year Priority Support Every Fluent Support Pro Plans Includes Ticket Management User Experience & Accessibility Communication & Support Agent Productivity Analytics & Reporting Automation & Power Usage Security & Compliance Here are some of the most common questions we receive. If you do not find what you need, check our documentation or contact us. Fluent Support is ideal for businesses of all sizes—from small startups to large enterprises—that want to provide fast, efficient, and personalized customer support. It’s perfect for companies looking to manage customer inquiries directly within their WordPress dashboard without the hassle of complex setups. If you value speed, ease of use, and seamless integration with your existing tools, Fluent Support is a great choice for any business aiming to elevate their customer service experience. No, you don’t need any coding skills to use Fluent Support. You can install and setup Fluent Support just like any other WordPress plugin. With just a few clicks, you can setup and deploy your own support portal in five minutes! You can use Fluent Support on your client sites by purchasing a 5 sites or 50 sites annual license. Fluent Support can serve your clients in many ways. Besides, you can buy an appropriate license for each client and earn a 20% referral bonus using our affiliate program. Absolutely not! We made sure the plugin will not affect your site’s performance. We used a cutting-edge JavaScript framework, this single-page application was built to ensure speed and reduce loading time. OpenAI in Fluent Support boosts First Response Time (FRT) and agent productivity by handling repetitive tasks like summarizing messages and analyzing tone. Also, it can generate accurate responses and streamline workflows. So, the features allow agents to focus on solving more complicated problems and providing better support. Transform your support agents into superheroes with the most affordable WordPress Support plugin. Fluent Support smoothly integrates with popular e-commerce, membership, CRM, and LMS apps. Weekly Email Newsletter © 2025 Fluent Support