Main navigation Platform Solve AI that answers a high volume of support tickets instantly Triage Predict, prioritize, and route Discover Unlock proactive insights Assist Access all knowledge instantly Industries E-commerce SaaS FinTech Travel Resources Resource Hub Grow your knowledge Integrations Connect your support platforms Security Protect customer data Customers Read our success stories Press See what’s new Conversational AI Learn the basics Company About Us Contact Careers Join our team Partners Build better experiences Support Pricing View demo (Required) (Required) 15x 40% 64% Solve Triage Assist Discover E-commerce SaaS FinTech RECENTLY POSTED RESOURCES RECENTLY POSTED RESOURCES RECENTLY POSTED RESOURCES RECENTLY POSTED RESOURCES RECENTLY POSTED RESOURCES RECENTLY POSTED RESOURCES Announcing Our New CX Metrics Playbook: Your Ultimate Guide to Enhancing Customer Experience Blog Blog See How You Compare to Competitors With Our 2024 AI in CX Benchmark Report Blog Blog 8 Tips To Set Your CX Team Up For Success In 2025 Blog Blog AI, But Make it Human Blog Blog Everything You Need to Know About AI Hallucinations in CX Blog Blog Brand Management Puts Your Customers at the Center of AI for CX Blog Blog >Link to Facebook profile >Link to X (previously Twitter) profile >Link to Linkedin profile Forethought © All Rights Reserved Platform Solve AI that answers a high volume of support tickets instantly Triage Predict, prioritize, and route Discover Unlock proactive insights Assist Access all knowledge instantly Industries E-commerce SaaS FinTech Travel Resources Resource Hub Grow your knowledge Integrations Connect your support platforms Security Protect customer data Customers Read our success stories Press See what’s new Conversational AI Learn the basics Company About Us Contact Careers Join our team Partners Build better experiences Support Pricing View demo The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction. Forethought’s advanced AI Agent handles the repetitive tasks, freeing your agents to focus on complex & nuanced customer interactions. average return on investment average reduction in First Response Time average deflection rate Scalable and customizable, Solve is an AI agent processing messages and delivering accurate responses in email, chat, Slack, and through an API. Utilizing a Large Language Model (LLM), Triage understands customer intent and tags and routes tickets to the appropriate agent, enhancing the customer experience. Boost agent productivity by 20% with an AI copilot providing relevant knowledge articles and suggested responses. Use generative AI to recommend and optimize customer service workflows, track performance and ROI, and instantly improve time to resolution and lower cost. From E-commerce to SaaS to FinTech and more, Forethought’s generative AI platform for customer service helps companies maximize ROI and do more with less. Nobody wants to wait on hold just to check shipping status. Instantly resolve common customer service tickets with AI to save support costs and boost CSAT. Resolve simple cases automatically, and instantly route complex or high-priority support inquiries to the right agent. Customers want instant answers and actions. Empower them to self-serve, and enable agents with the context they need to provide fast resolutions. Turn your data into a strategic advantage with our autonomous AI solution. Say goodbye to traditional chatbots; Forethought delivers smart, scalable support tailored to your unique needs. Forethoughtinfo@forethought.ai