top of page Umbrella Tech AI Solutions Umbrella Tech AI Solutions Umbrella Tech AI Solutions Contact Us Contact Us Bringing the AI revolution to your doorsteps Bringing the AI revolution to your doorsteps Our suit of AI powered solutions alongside AI omni channel agents help you streamline and improve your processes Our suit of AI powered solutions alongside AI omni channel agents help you streamline and improve your processes Our suit of AI powered solutions alongside AI omni channel agents help you streamline and improve your processes Our suit of AI powered solutions alongside AI omni channel agents help you streamline and improve your processes Our suit of AI powered solutions alongside AI omni channel agents help you streamline and improve your processes Our suit of AI powered solutions alongside AI omni channel agents help you streamline and improve your processes Our suit of AI powered solutions alongside AI omni channel agents help you streamline and improve your processes Our suit of AI powered solutions alongside AI omni channel agents help you streamline and improve your processes Our suit of AI powered solutions alongside AI omni channel agents help you streamline and improve your processes Our suit of AI powered solutions alongside AI omni channel agents help you revolutionize your processes Our suit of AI powered solutions alongside AI omni channel agents help you revolutionize your processes Our suit of AI powered solutions alongside AI omni channel agents help you revolutionize your processes For Accounts Receivable & Collections and Customer Service For Accounts Receivable & Collections and Customer Service in Financial, BPO & Health (Medical & Dental) Sectors in Financial, BPO & Health (Medical & Dental) Sectors in Financial, BPO & Health (Medical & Dental) Sectors in Financial, BPO & Health (Medical & Dental) Sectors Get Started Get Started DSS Compliant DSS Compliant DSS PIPEDA PIPEDA PIPEDA HIPAA HIPAA HIPAA Why Choose Us? Why Choose Us? ​ ​ AI Collection Agents – Negotiate payments, assess financial capacity, and engage debtors via phone, email, and SMS. AI Collection Agents ​ ​ Multi-Language Support – Breaking the language barrier is a must to engage customers and clients where English is not their first language. Our empathetic AI agents can detect various languages and switch in real-time for a fluid conversation. Multi- Language Support Customer Service Customer Service – Our AI agents provide customer service and support in various industries, augmenting existing staff or contact centers, in some cases alleviating more than 70% of inbound traffic . ​​​ ​​ ​ Award Winning Transfer Agent Dialer Award Winning Transfer Agent Dialer – Dial accounts and right party verify the caller using various points and then warmly transfer the call to a live agent. The Transfer agent is AI deigned and built but not AI powered to ensure speed and affordability. ​​ ​ AI Quality Assurance – Analyze a year’s worth of calls in minutes, detect sentiment, and provide actionable coaching insights. AI Quality Assurance ​​ ​ Seamless Integrations – Works with leading payment processors and platforms like TCN and Five9 for effortless deployment. Seamless Integrations ​​ ​ Compliance First – Fully HIPAA, PIPEDA, SOC 2, PCI, FCC, and TCPA compliant, ensuring secure, regulation-ready AI solutions. Compliance First ​​ ​ Made in Canada - We are proudly Canadian, hosting data in Canada for local clients and in the U.S. for our neighbors. Powered by AWS, Azure, and Google Cloud, we ensure security, compliance, and reliability. - We are proudly Canadian, hosting data in Canada for local clients and in the U.S. for our neighbors. Powered by AWS, Azure, and Google Cloud, we ensure security, compliance, and reliability. ​​ ​ Trusted by Industry Leaders – Serving banks, creditors, financial institutions, and healthcare organizations (MSOs, DSOs, and DPOs). Trusted by Industry Leaders ​ ​ Experience it for yourself below. Experience it for yourself below. Interactive Demo Interactive Demo Industries Leveraging Umbrella Tech for Collections Industries Leveraging Umbrella Tech for Collections Umbrella Tech for Collections Our AI solutions are utilized in the following industries for accounts receivable, collections and automation Dental - DSO Telecommunication Medical - MSO Power & Utility Financial Institutions Insurance Industries Leveraging Umbrella Tech for Customer Service Industries Leveraging Umbrella Tech for Customer Service Umbrella Tech for Customer Service Our AI agents are leveraged for various customer service applications, augmenting contact centers and increasing efficiencies Restaurant Chains BPO & Contact Center Supply Chain & Logistics AI Powered Solutions AI Powered AI Powered Solutions Solutions We have developed a suit of AI powered solutions alongside our AI omni channel agents to help you streamline and improve your collections, streamline processes and customer service engagement. We have developed a suit of AI powered solutions alongside our AI omni channel agents to help you streamline and improve your collections, streamline processes and customer service engagement. AI Quality Assurance & Compliance AI Quality Assurance & Compliance Conduct call quality audits and generate a scorecard on your agents' calls to ensure governance and regulations are met using our AI solution. The AI solution will review, transcribe calls and provide a detailed summary report outlining compliance, quality and KPIs based on your criteria. Conduct call quality audits and generate a scorecard on your agents' calls to ensure governance and regulations are met using our AI solution. The AI solution will review, transcribe calls and provide a detailed summary report outlining compliance, quality and KPIs based on your criteria. More Information More Information Omni Channel AI Digital Agent for Collection & Customer Service Omni Channel AI Digital Agent for Collection & Customer Service AI-driven customer service agents excel in voice, chat, SMS, and email interactions, replicating human conversation with emotional intelligence and superior negotiation skills. Utilize hyper-realistic human voices to augment or scale your workforce with tireless AI support. Designed specifically for financial institutions and health (MSO & DSO) AI-driven customer service agents excel in voice, chat, SMS, and email interactions, replicating human conversation with emotional intelligence and superior negotiation skills. Utilize hyper-realistic human voices to augment or scale your workforce with tireless AI support. Designed specifically for financial institutions and health (MSO & DSO) More Information More Information AI Speech Analytics AI Speech Analytics Governmental and various company compliance and regulation require calls be transcribed and specific keywords flagged for escalation. Umbrella Tech AI's uses intent recognition, where customer may reveal an intent without necessarily stating the flagged keyword. Umbrella Tech's AI can immediately escalate to management via various channels. Governmental and various company compliance and regulation require calls be transcribed and specific keywords flagged for escalation. Umbrella Tech AI's uses intent recognition, where customer may reveal an intent without necessarily stating the flagged keyword. Umbrella Tech's AI can immediately escalate to management via various channels. More Information More Information Dialer & Transfer Agent for Right Party Verification Dialer & Transfer Agent for Right Party Verification Verify the identity of your customer or client based on stored information in your database before proceeding. Take it a step further and send an SMS with a code to the customer's phone number on file to to authenticate their identify and prevent fraud.This solution is designed and built by AI but not powered by AI to make it fast and affordable. Verify the identity of your customer or client based on stored information in your database before proceeding. Take it a step further and send an SMS with a code to the customer's phone number on file to to their identify and prevent fraud.This solution is designed and built by AI but not powered by AI to make it fast and affordable. More Information More Information Generate RFP, RFQ, RFI, CMS & audits Generate RFP, RFQ, RFI, CMS & audits Let Umbrella Tech's AI fill out, process and complete your RFP, RFQ, RFI or audits with minimal involvement from your end. Simply feed Umbrella Tech's AI your company documentation, policy publications, FAQ etc. and it takes care of the rest.  The same applications and functionality can be leveraged by a Compliance Management System to automate filling out customer compliance questionnaire. Let Umbrella Tech's AI fill out, process and complete your RFP, RFQ, RFI or audits with minimal involvement from your end. Simply feed Umbrella Tech's AI your company documentation, policy publications, FAQ etc. and it takes care of the rest.  The same applications and functionality can be leveraged by a Compliance Management System to automate filling out customer compliance questionnaire. More Information More Information AI Process Automation for Application & Adjudication AI Process Automation for Application & Adjudication Umbrella uses AI to streamline and automate key processes, including data analysis, application processing, and system integration with CRMs to keep records up to date. Our AI-powered outreach solutions engage customers to collect essential information, ensuring a seamless and efficient workflow. Contact us today to see how AI automation can enhance your operations and drive cost savings. Umbrella uses AI to streamline and automate key processes, including data analysis, application processing, and system integration with CRMs to keep records up to date. Our AI-powered outreach solutions engage customers to collect essential information, ensuring a seamless and efficient workflow. Contact us today to see how AI automation can enhance your operations and drive cost savings. More Information More Information Umbrella Tech Information Sheet (PDF) Umbrella Tech Information Sheet (PDF) Certifications and Compliance Certifications and Compliance Certifications and Compliance Certifications We take compliance and security extremely seriously. Our Canadian clients’ data stays in Canada, and our U.S. clients’ data stays in the U.S. Powered by AWS, Azure, and Google Cloud, we ensure ironclad security, regulatory compliance, and unmatched reliability. We take compliance and security extremely seriously. Our Canadian clients’ data stays in Canada, and our U.S. clients’ data stays in the U.S. Powered by AWS, Azure, and Google Cloud, we ensure ironclad security, regulatory compliance, and unmatched reliability. 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